Effective Date: October 2025
Applies to: Domestic and international clients of Globus Group.
Globus Group strives to maintain transparency and fairness in all transactions. Due to the specialized nature of consulting and certification services, refunds are limited to specific cases as outlined below.
1. Eligibility for Refund
Refunds may be issued only when:
Payment was made in error or duplicated
The service has not yet been initiated
A written cancellation request is received before project commencement
2. Non-Refundable Cases
Once documentation, audit, or consultancy deliverables are shared
For services already rendered, reports delivered, or certificates issued
For third-party or accreditation body fees already paid
For international payment processing fees or currency conversion losses
3. Refund Process
Eligible refunds are processed within 10–15 working days
The amount will be refunded using the same payment method
International refund timing may vary due to cross-border banking procedures
4. Disputes
In case of dispute, clients may contact accounts@globus-group.org.
Refunds will be handled in line with the contract, proposal, or quotation agreed upon
